ctc777 Privacy Policy

1 Data We Collect

When you interact with ctc777, we may collect the following categories of personal data:

Identity and Registration Data

• Full legal name, date of birth, and gender as provided at registration.
• Government-issued identification documents (National ID card, passport, driving licence) submitted during KYC verification.
• Residential address, including city (e.g., Dhaka, Chittagong, Sylhet, Khulna) and postal code.
• Username and encrypted password hash.

Contact Data

• Email address used for account communications and notifications.
• Mobile phone number, used for account security and optional SMS alerts.

Financial and Transaction Data

• Deposit and withdrawal amounts, dates, and transaction reference numbers.
• Payment method identifiers (e.g., bKash wallet number, Nagad account reference, Rocket account number, bank account details). Full payment credentials are processed by our payment partners and are never stored on ctc777 servers.
• Running account balance and bonus balance history.

Gameplay and Betting Data

• Betting history, game session logs, stakes, returns, and winnings records.
• Responsible gaming settings you configure (deposit limits, session timers, self-exclusion status).

Technical and Device Data

• IP address and approximate geographic location derived from it.
• Device type, operating system, browser version, and screen resolution.
• Cookie identifiers, session tokens, and analytics data (see Section 7 on Cookies).
• Log files recording access times, pages visited, and error events.

Communications Data

• Records of any communications you send to ctc777 support, including email threads, live chat transcripts, and support ticket content.
• Survey responses or feedback you voluntarily submit.

2 How We Use Your Data

ctc777 processes personal data for the following specific purposes:

3 Legal Basis for Processing

ctc777 processes your personal data under one or more of the following legal bases:

• Contractual necessity: Processing required to deliver the services you have signed up for — including account management, payment processing, and bet settlement.
• Legal obligation: Processing required to comply with anti-money laundering laws, age verification requirements, and record retention rules.
• Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring — balanced against your privacy rights.
• Consent: Processing for optional marketing communications and non-essential cookies, where you have given explicit, informed consent. You may withdraw consent at any time.

4 Data Sharing and Third Parties

ctc777 does not sell your personal data. We may share data with carefully selected third parties only where necessary and only for the purposes described in this Policy:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa/Mastercard, and partner banks receive only the transaction data required to process your deposit or withdrawal securely.
• Identity verification providers: KYC and age-verification service providers who process identity documents solely for compliance purposes and are contractually bound to strict data-protection standards.
• Game studios and content providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive session identifiers and game-related data necessary to deliver their games. They do not receive your full identity or financial data.
• Analytics providers: We use analytics tools that process anonymised or pseudonymised usage data to help us understand how players use ctc777 and improve the experience. No personally identifiable information is shared with analytics providers.
• Legal authorities: We will disclose data to law enforcement or regulatory bodies when required by law, court order, or to protect the rights and safety of ctc777 and its players.

5 Data Retention

We retain your personal data only for as long as is necessary for the purpose it was collected, or as required by applicable law. Our standard retention periods are as follows:

• Account and identity data: Retained for the duration of your account plus a minimum of five (5) years after account closure, in line with anti-money laundering record-keeping requirements.
• Transaction and financial records: Retained for a minimum of seven (7) years from the date of the transaction to satisfy financial compliance obligations.
• Support communications: Retained for three (3) years from the date of the last communication, or longer if the communication relates to an ongoing dispute.
• Marketing consent records: Retained for as long as you remain opted in, plus two (2) years after withdrawal of consent as evidence of prior lawful processing.
• Technical and device logs: Retained for up to twelve (12) months for security monitoring and fraud investigation purposes.

When data is no longer required, it is securely deleted or anonymised so it can no longer be linked to you as an individual.

6 Your Privacy Rights

As a ctc777 player, you have the following rights with respect to your personal data. To exercise any of these rights, contact us at [email protected]:

• Right to access: Request a copy of all personal data ctc777 holds about you. We will respond within 30 days of receiving a valid request.
• Right to rectification: Request correction of any inaccurate or incomplete personal data held on your account.
• Right to erasure: Request deletion of your personal data where it is no longer necessary for the purpose it was collected and no overriding legal obligation requires its retention.
• Right to restriction: Request that we restrict processing of your data while a dispute or correction request is being resolved.
• Right to data portability: Request a machine-readable copy of the personal data you provided to us directly, where technically feasible.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing emails), you may withdraw consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.
• Right to object: Object to processing based on legitimate interests, including profiling for responsible gaming purposes, where you have grounds relating to your particular situation.

7 Cookies and Tracking Technologies

ctc777 uses cookies and similar technologies to operate the platform effectively and improve your experience. The categories of cookies we use are:

• Strictly necessary cookies: Essential for logging you in, maintaining your session, and keeping your account secure. These cannot be disabled without breaking core functionality.
• Functional cookies: Remember your preferences such as language, currency display (BDT / ৳), and responsible gaming settings between sessions.
• Analytics cookies: Collect anonymised data about how players navigate ctc777, which pages are visited most frequently, and where errors occur. This data is used to improve the platform.
• Marketing cookies: Used only with your explicit consent to deliver personalised promotional content. You may opt out at any time through your account preferences.

You can manage your cookie preferences through your browser settings at any time. Note that disabling strictly necessary cookies will impair your ability to use ctc777.

8 Data Security Measures

ctc777 implements a layered security architecture to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our security measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers.
• Encryption of sensitive data at rest, including identity documents and financial records.
• Role-based access controls ensuring that only authorised personnel with a legitimate need can access personal data.
• Regular independent security audits and penetration testing of our platform infrastructure.
• Multi-factor authentication options for player accounts to prevent unauthorised login.
• Intrusion detection systems and real-time monitoring for anomalous activity on player accounts and payment flows.

While ctc777 takes all reasonable steps to protect your data, no online system can be guaranteed to be 100% secure. We encourage all players to use strong, unique passwords and to enable two-factor authentication on their accounts.

9 Underage Players

ctc777 is strictly a 21+ platform. We do not knowingly collect personal data from any person under the age of 21. If we discover that a registered account belongs to a person under 21, we will immediately close the account, void any balance, and securely delete all personal data associated with that account. If you believe a minor has registered on ctc777, please contact us immediately at [email protected].

10 Changes to This Privacy Policy

ctc777 reserves the right to update this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where the changes are significant, notify registered players via email. Continued use of ctc777 after any update constitutes acceptance of the revised Policy. We encourage you to review this page periodically to stay informed about how we protect your data.

11 Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or the way ctc777 handles your personal data, please reach out to our dedicated privacy support team:

• Email: [email protected] (plain text — not a clickable link)
• Response time: We aim to acknowledge all privacy-related requests within 48 hours and resolve them within 30 days, Bangladesh Standard Time (BST, UTC+6).
• Support language: English.